I have no idea what the day has in store for me though I know work will be busy. It's been busy all week. A part of me thinks I shouldn't have taken time off on Monday because I'm productive when my main customer has the day off. But the other part of me feels that it was a good thing to get away and not worry about what stupid mistakes people were making. For example, when I spoke to her on Tuesday she asked "The details in this ticket are very good... but should it have taken thirty minutes to write it?" Um... the guy types with one hand so it takes him a really long time to get tickets in. I could make him take a typing course which could improve his typing or make him worse. Or I could take him off the account but that would mean I'd only have one person taking calls for my main customer at 6am. On the other hand, the two people who log into the phone queue at that time are almost always late. And for another point of view... he's one of the people that was supposed to be laid off earlier this month.
Last night I played EverQuest for a few hours. We did some epic fights in Gates of Discord and Omens of War. I have barely set foot in the GoD lands. The content/zones seem to be for quests and raids. I am usually horrible at finding information on quests.
Today my (present) boss is supposed to take me and the two other people doing the same work as me to lunch to discuss restructuring our department. My peer is in Atlanta for another 4 to 8 weeks. The other two people have different job functions and titles, but since I can't do everything, they're stuck with some of my job too. I'm kind of exhausted on the topic so I don't know what I will have to say.
One of my references let me know that he hadn't heard from anyone yet.
I'm sure there is more rattling around my head but I'm looking at the clock and feeling the pressure to get ready for work.