dogzilla30 (dogzilla30) wrote,

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Our call tracking system was up and down all day long yesterday. My main customer was upset about it.

I hope today is better, but it is going to start off with a meeting with my main customer. She thinks that we should be able to generate a ticket, send it to our paging board and have it emailed within 15 minutes. When I did the averages of tickets from January 18th to April 29th I found the average time was 3 minutes to generate the ticket and send it to our paging board. It takes an average of 23 minutes to have it emailed. I had told her it would take about 30 minutes altogether but she didn't believe me. I've told her this for the last four months and she still doesn't believe me.

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